aeb444 Privacy Policy: How We Handle Your Information
aeb444 collects and uses your personal information only to run your account, process your transactions through payment methods like bKash, Rocket and Upay, and deliver the service you signed up for. This policy sets out exactly what we collect, why we collect it, and the steps you can take to review or correct your records.
Account data protection
bKash, Rocket, Upay transaction records
Your review and correction rights
Session and cookie controls
POLICY POSTURE
What This Policy Covers and How We Apply It
When you open an account with us, we collect the information you supply directly — your name, contact details, preferred payment method and any verification documents we are required to request. We also collect session data automatically: the device type you used, your browser version, pages visited and approximate session duration. This information lets us keep your account secure, process wallet transactions via bKash, Rocket or Upay accurately, and resolve any disputes you raise through our support route. We do not sell your personal data to third parties. We share only the minimum necessary with payment processors when you initiate a transaction, and with service providers who help us operate the platform under contractual confidentiality terms. All data handling is subject to applicable law in your jurisdiction. Access to this platform and the processing of your data depends on your local law and eligible regions — if local law restricts your access, this policy cannot override that. We retain account records for as long as your account is active and for the period required by applicable regulations after closure. You can ask us what we hold at any time through the contact route shown in the Support section below.
bKash transaction logs — kept for the period required by applicable rules
Rocket wallet records — stored only for dispute resolution and compliance
Upay payment references — retained securely, not shared commercially
Session cookies — controllable through your browser settings
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
This policy applies to every part of your interaction with aeb444 where we hold or process your data — from account creation through to any support request you raise. It does not govern third-party services that you reach through external links, nor does it apply to any partner payment provider's own data practices. Review the scope items below to understand the boundary clearly.
Account Access
All data you submit during registration, login or account verification falls under this policy. This includes your contact details, identity documents and any device tokens used for mobile access. We control and are responsible for this data.
Transactions
When you use bKash, Rocket or Upay to fund or withdraw from your account wallet, we receive a transaction reference and amount. The payment provider's own privacy terms govern how they handle data on their side — our policy covers only what we receive and store.
Site Content and Session Logs
Pages you visit, games you open and session duration data are logged by our platform. This scope includes cookies placed by our own system. You can adjust cookie preferences in your browser; some functional cookies are needed for your account session to work.
Third-Party Services
External links, game studio interfaces from providers whose titles appear in our lobby, and any social or analytics tool not operated by us fall outside this policy's scope. We encourage you to read each third party's privacy notice separately before sharing data with them.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
You hold several practical rights over the data we keep about you. Reviewing your account records is the first step: log in and check your profile, transaction history and any stored payment references shown in the wallet section. If something is wrong — a misspelled name, an outdated contact number or an incorrect payment reference — you can correct it directly in your account settings, or raise a correction request through our support channel. Beyond correction, you can ask us to provide a summary of what personal data we hold for your account. You can also raise an objection if you believe we are processing your data outside the terms of this policy. We will acknowledge your request and respond using the contact route you used to reach us. All requests are handled subject to applicable law in your jurisdiction and the operational requirements that apply to active accounts. If your account is closed, we will confirm what data is retained and the legal basis for keeping it.
Review Your Records
Log into your account and check the profile and transaction sections. Your stored name, contact details and payment method references are all visible there. If a record looks wrong, note the specific field before contacting support.
Correct Account Details
Minor corrections like a phone number or email address can usually be updated in account settings. For changes to identity or verification documents, raise the request through the support route; we will confirm the steps required.
Request a Data Summary
Write to us using the contact details in the Support section and ask for a summary of the personal data we hold. We will confirm receipt and handle the request in line with applicable regulations and the timeline those rules set.
Raise a Policy Question
If you believe any part of our data handling falls outside this policy, contact us directly. State the specific concern clearly. We take policy questions seriously and will respond through the same channel you used to reach us.
POLICY CONTACT ROUTES
How to Reach Us About This Privacy Policy
If you have a question about how we handle your data, or you want to exercise any right described in this policy, use one of the contact routes below. We publish only the channels that are actively monitored — we do not list a route we cannot staff. Response timelines depend on the nature of your request and applicable regulatory requirements; we do not promise a fixed turnaround but we will acknowledge every message.
Live Chat Support
Open the chat icon on any page while signed in. State that your question relates to this privacy policy so the agent can route it correctly. This is the fastest way to reach us for straightforward account or data queries.
Email Contact
Use the email address shown in the Contact section of our site. Write a clear subject line — for example, 'Privacy Policy — Data Review Request' — and include your registered account details so we can locate your records without delay.
Account Support Ticket
Log in, go to the Help or Support area and submit a ticket. Select the data or privacy category if it is listed. Ticket submissions create a reference number so you can follow up if needed. This route creates a written record of your request.
DATA HANDLING STANDARDS
How aeb444 Manages Data, Cookies and Account Security
We handle account data, payment references and session information with a clear set of internal controls. These controls cover what we collect, how long we keep it, who can access it and the process for correcting or removing it. We do not add data to your record without a clear purpose tied to your account or a legal requirement. Cookie settings, data retention periods and access controls are all reviewed when applicable rules change.
Cookie Management
We use functional cookies to maintain your login session and preference cookies to remember settings you have chosen. Analytics cookies, if active, collect only aggregated, non-identifying data. You can manage or block non-essential cookies through your browser settings at any time.
Account Security Controls
Access to your account data inside our systems is limited to authorised staff with a specific operational need. We do not grant general staff access to payment references such as bKash or Rocket transaction IDs. Any internal access is logged and subject to review.
Data Retention
We keep your account data for as long as your account is open and for the additional period that applicable law requires after closure. When the retention period ends and no legal hold applies, we delete or anonymise the relevant records as per our internal schedule.
Policy Updates
When we make a material change to this policy, we notify you through a notice in your account or by email to the address registered with us. The updated version carries a revision date at the top. Continued use of your account after the notice period means you have accepted the revised terms.
POLICY FAQ
Privacy Policy Questions We Hear Most Often
These questions cover the data, access and contact topics that come up most often. If your question is not answered here, use the support route in the section above — every policy query is handled individually.
What personal data does aeb444 collect when I open an account?
We collect the details you enter during registration — name, contact information and any verification documents we ask for. We also collect session data automatically, such as device type and pages visited. We use this to run your account and process wallet transactions through your chosen payment method.
Are my bKash or Rocket payment details stored after a transaction?
We store a transaction reference and the amount for each payment you make through bKash, Rocket or Upay. We do not store full wallet credentials. Records are kept for the period required by applicable rules and used only for account reconciliation and dispute resolution, not shared commercially.
How do I find out what data is held on my account?
Log in and check your profile and transaction history pages first — most of your stored data is visible there. For a full summary, contact us by email or support ticket using the routes in the Policy Contact section. We will respond in line with applicable regulations and confirm what we hold.
Can I ask you to correct or delete my personal data?
Yes. For straightforward corrections like a phone number, go to account settings and update the field directly. For identity documents or deletion requests, raise a ticket or email us. We handle each request according to applicable law — some data must be retained for a defined period even after you ask for removal.
Does this privacy policy apply in Bangladesh?
This policy applies to your use of the platform wherever you access it. However, the processing of your data and your access to the platform both depend on your local law and eligible regions. If local law in Bangladesh restricts your access or data rights in a specific way, those rules take precedence.
How will I know if the privacy policy changes?
We publish a revision date at the top of the policy and send a notice through your account or to your registered email when we make a material change. We give you reasonable time to review the update before it takes effect. Continuing to use your account after the notice period constitutes acceptance of the revised policy.
Mobile / Live